What do I do if I haven't received my order?

Jennie -

Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website. If your order has dispatched from our warehouse in Sweden, you have received a shipping confirmation stating you tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.

If you have not received your order after 7 business days from dispatch, kindly double-check the tracking no with the DHL site. If there are no updates in the tracking within 10 days, please contact our Customer Success Team right here.

Orders that are returned to us due to an insufficient or incorrect address or for any other reason are not collected from the pick-up point, will not be re-sent to you. Instead, you will be refunded upon receipt back into our warehouse in Sweden. Please note the shipping cost will not be refunded.

We recommend you to place a new order ensuring the address is correct.

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