How do I complain on a product purchased on

Jennie -

To address a complaint we require a written description and image describing the reason for the complaint, along with our logo fully visible and the original order number. Send this to or contact us right here.

To protect your integrity, we kindly ask you to exclude yourself from the picture.

If the claim is approved, you will be compensated in the following order:

1) If possible, a new product

2) Gift card equaling the value paid for the product

3) Refund

If you have purchased the product in a store other than, you are advised to contact that store or web shop to register a complaint. All claims should be handled by the original point of purchase.

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